logo bm 1 1   logo baru pknp
faq our address complaints and feedback sitemap

Year 2014 [ JANUARY - JUNE ]

:

CUSTOMER CHARTER PERFORMANCE REPORT
FROM JANUARY TO JUNE
FOR THE YEAR 2014

NO. CHARTER DESCRIPTION JAN FEB MAC APR MAY JUN
1. Provide feedback of approval of industrial site within 7 working days of receiving a complete application #a #a  #a 100% 100% 100%
2. Offer for shop / house sale within 1 hour for eligible applicants #b #b #b #b 100% 100%
3. Issue offer letter of premises rental in the next 1 hour to eligible applicants 100%  100%  100% 100% 100% 100%
4. Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants 96% 88% 97% 94.3% 100% 95%
5. Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants #c 100% 100% 100% #c #c
6. Make payment within 14 working days from the date the claim document is received 100%  100%  100% 100% 100% 100%
7. Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day 100% 100% 100% 100% 100% 100%
8. Answer phone calls within 10 seconds 82% 82% 83% 100% 100% 100%
9. Practicing good values and integrity while providing services to PKNP clients #d #d #d #d #d #d
0 Piagam 1 Piagam 2 Piagam 3 Piagam 4 Piagam 5 Piagam 6 Piagam 7 Piagam 8 100%
JAN #a #b 100% 96% #c 100% 100% 82% 100%
FEB #a #b 100% 88% 100% 100% 100% 82% 100%
MAC #a #b 100% 97% 100% 100% 100% 82% 100%
APR 100% #b 100% 94.30% 100% 100% 100% 100% 100%
MEI 100% 100% 100% 100% #c 100% 100% 100% 100%
JUN 100% 100% 100% 95% #c 100% 100% 100% 100%

Note:

#a - No applications from industrial sites investors industrial sites for the month

#b - No application for stores / homes purchase for the month

#c - No course applications from entrepreneurs for the month

#d - Feedback analysis is gathered from the period January - June 2014

Contact us

logo 01

  Pahang State 
  Development Corporation

  16th Floor, Kompleks Teruntum
 25000 Kuantan, Pahang.

+609-5658588

+609-5130510

webmaster[at]pknp[dot]gov[dot]my

Visitor Counter

Today 428

Yesterday 608

Week 2842

Month 10928

All 895005

Kubik-Rubik Joomla! Extensions

Code Qr

qr-code

Visit Website
Through Smart Phones




Latest Update


Friday, 18th September 2020

Poll

Your opinion about the new website PSDC?

Very Good - 33.3%
Can be further improved - 50%
Good and Satisfactory - 0%