logo bm 1 1   logo baru pknp
faq our address complaints and feedback sitemap

Year 2012 [JANUARY - JUNE]

:

CUSTOMER CHARTER PERFORMANCE REPORT
FROM JANUARY TO JUNE
FOR THE YEAR 2012

NO. CHARTER DESCRIPTION JAN FEB MAC APR MAY JUN
1. Provide feedback of approval of industrial site within 7 working days of receiving a complete application 100% #a  100% 100% 100% 100%
2.

Offer for shop / house sale within 1 hour for eligible applicants

#b 100% #b 100% 100% 100%
3.

Issue offer letter of premises rental in the next 1 hour to eligible applicants

100%  100%  100% 100% 100% 100%
4.

Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants

80%          80% 81% 88% 97% 88%
5.

Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants

#c 100% 100% 100% 100% 100%
6.

Make payment within 14 working days from the date the claim document is received.

74%      82% 80% 94% 75% 63%
7.

Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day

100% 100% 100% 100% 100% 100%
8. Answer phone calls within 10 seconds 77%         80% 85% 79% 83% 80%
9.

Practicing good values and integrity while providing services to PKNP clients

100% 100% 96% 97% 74% 100%
0 Piagam 1 Piagam 2 Piagam 3 Piagam 4 Piagam 5 Piagam 6 Piagam 7 Piagam 8 Piagam 9
JAN 100% #b 100% 80% #c 74% 100% 77% 100%
FEB #a 100% 100% 80% 100% 82% 100% 80% 100%
MAC 100% #b 100% 81% 100% 80% 100% 85% 96%
APR 100% 100% 100% 88% 100% 94% 100% 79% 97%
MEI 100% 100% 100% 97% 100% 75% 100% 83% 74%
JUN 100% 100% 100% 88% 100% 63% 100% 80% 100%

Note:

#a - No applications from industrial sites investors industrial sites for the month

#b - No application for stores / homes purchase for the month

#c - No course applications from entrepreneurs for the month

#d - Feedback analysis is gathered from the period January - June 2012

Contact us

logo 01

  Pahang State 
  Development Corporation

  16th Floor, Kompleks Teruntum
 25000 Kuantan, Pahang.

+609-5658588

+609-5130510

webmaster[at]pknp[dot]gov[dot]my

Visitor Counter

Today 401

Yesterday 608

Week 2815

Month 10901

All 894978

Kubik-Rubik Joomla! Extensions

Code Qr

qr-code

Visit Website
Through Smart Phones




Latest Update


Friday, 18th September 2020

Poll

Your opinion about the new website PSDC?

Very Good - 33.3%
Can be further improved - 50%
Good and Satisfactory - 0%